Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the website operated by Rightful Air ("Rightful Air," "we," "us," or "our"), your participation in our SMS/text messaging program, and the HVAC, heating, cooling and electrical services we provide. Please read them carefully.

1.Acceptance of Terms

By accessing our website, submitting a request form, calling us, opting in to receive text messages, or engaging Rightful Air to perform services, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree to these Terms, do not use our website or services.

You must be at least 18 years of age and legally able to enter into a binding contract to use our services or to consent to receive text messages from us.

2.About Rightful Air

Rightful Air is a licensed, family-owned HVAC and electrical contractor serving North Fort Worth, Texas and surrounding communities, including Southlake, Keller, Grapevine, Trophy Club, Roanoke, Haslet, Justin, Bedford, Hurst and North Richland Hills.

3.SMS / Text Messaging Program Terms

3.1 Program Description

Rightful Air operates an SMS/MMS messaging program that allows customers and prospective customers to receive text messages relating to their service requests and, where separately opted in, promotional offers. The program is offered on major U.S. carriers.

3.2 Consent to Receive Messages

By providing your mobile phone number to Rightful Air and affirmatively opting in, you expressly consent to receive text messages (SMS/MMS) from Rightful Air at that number, including messages delivered using an automatic telephone dialing system. Consent may be given by:

• Checking the SMS consent box on a form on our website and submitting it;
• Verbally agreeing during a telephone call with a Rightful Air representative;
• Signing a written service agreement or estimate containing SMS consent language; or
• Sending a text message to our published business number.

Consent is not a condition of purchase. You are not required to agree to receive text messages in order to buy any goods or services from Rightful Air. You may decline SMS and still receive service by phone or email.

3.3 Types of Messages

3.4 Message Frequency

Message frequency varies based on your interaction with us. Customers typically receive 2–6 messages per month. Conversational messages during an active service request may be more frequent.

3.5 Cost

Message and data rates may apply. Rightful Air does not charge for the messages themselves, but your mobile carrier may charge you for sending and receiving text messages according to your plan. Check with your carrier for details.

3.6 Opting Out (STOP)

You may cancel the SMS service at any time by replying STOP to any message from us. You may also reply END, CANCEL, UNSUBSCRIBE or QUIT. After you send one of these keywords, we will send a single confirmation message and will not send you further SMS messages unless you opt in again. If you opt in again, messaging will resume as before.

3.7 Getting Help (HELP)

Reply HELP to any message from us for information about the program, or contact us directly at (817) 932-1400 or [email protected].

3.8 Carrier Disclaimer & Delivery

Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your mobile carrier and is outside our control. We cannot guarantee that every message will be delivered, or delivered on time.

3.9 Supported Carriers & Devices

The program is available on most major U.S. wireless carriers. Carriers are not required to support the program on all handsets, and availability may change. A mobile device capable of receiving SMS/MMS is required.

3.10 Changing Your Number

You agree to notify Rightful Air if you change or deactivate the mobile number you provided, so that messages are not sent to a subsequent holder of that number. You may notify us by replying STOP, calling us, or emailing us.

3.11 Privacy of SMS Data

4.Services & Estimates

• Rightful Air provides HVAC installation, repair and maintenance; heating and cooling services; indoor air quality and duct services; and licensed electrical work for residential and light commercial customers.
• Estimates are provided free of charge and without obligation. Estimates are based on the conditions observed at the time of inspection and are valid for 30 days unless stated otherwise.
• If additional work, parts or code-required corrections are discovered after work begins, we will notify you and obtain your approval before proceeding. You will not be charged for unapproved work.
• Equipment availability, manufacturer pricing and lead times are subject to change and are outside our control.

5.Scheduling, Cancellation & Access

• Appointments are scheduled within arrival windows. While we make every effort to arrive on time, emergency calls, weather and traffic may cause delays. We will notify you of significant delays.
• Please provide at least 24 hours' notice to cancel or reschedule a non-emergency appointment.
• If our technician arrives at the scheduled address and cannot gain access, or no adult over 18 is present, a trip charge may apply.
• You are responsible for providing safe, unobstructed access to the equipment, electrical panels, attics, crawl spaces and outdoor units required for the work.

6.Pricing & Payment

• All pricing is presented and approved by you before work begins. We do not perform unapproved work.
• Payment is due upon completion of the work unless other arrangements are agreed in writing. Financing options may be available through third-party lenders, subject to their approval and terms.
• Accepted payment methods are those stated on your invoice. Past-due balances may accrue a late charge at the maximum rate permitted by Texas law.
• You are responsible for any costs of collection, including reasonable attorneys' fees, on amounts properly owed and not paid.
• Prices quoted exclude applicable taxes and permit fees unless expressly stated.

7.Warranties

• Workmanship: Rightful Air warrants its labor against defects in workmanship for the period stated on your invoice or service agreement. If a covered issue arises, we will return and correct it at no additional labor cost.
• Equipment & parts: Equipment and parts are covered by the applicable manufacturer's warranty. Rightful Air is not the warrantor of manufacturer products and passes through manufacturer coverage as written.
• 100% satisfaction guarantee: if you are not satisfied with our work, contact us and we will return to make it right within the scope of the original job.
• Exclusions: warranties do not cover damage from misuse, neglect, lack of required maintenance, unauthorized repairs or modifications by others, power surges, floods, storms, pests, or pre-existing conditions in ductwork, wiring or structures we did not install.

8.Customer Responsibilities

• Provide accurate contact and property information, including whether you own the property or are authorized to approve work on it.
• Disclose known hazards on the property, including asbestos, mold, pests, aggressive animals and unsafe structures.
• Secure pets and remove personal property from work areas prior to the appointment.
• Perform routine maintenance recommended by the equipment manufacturer, including filter changes, to maintain warranty coverage.

9.Website Use

You agree not to use our website to: violate any law; transmit malicious code or attempt to gain unauthorized access to our systems; scrape, harvest or copy content in bulk; impersonate another person; or submit false, fraudulent or misleading information, including a mobile number you are not authorized to provide.

We may suspend or terminate access to our website or services at any time for conduct that violates these Terms.

10.Intellectual Property

All content on this website — including text, graphics, logos, the Rightful Air name and mark, layouts and code — is owned by or licensed to Rightful Air and is protected by applicable intellectual property laws. You may view and print pages for your personal, non-commercial use. Any other reproduction, distribution or modification requires our prior written permission.

11.Disclaimers

Our website and its content are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the website will be uninterrupted, error-free or free of harmful components.

Information on this website is general in nature and is not a substitute for an on-site inspection by a licensed technician. Nothing on this website constitutes legal, financial or engineering advice.

12.Limitation of Liability

To the maximum extent permitted by Texas law, Rightful Air and its owners, employees, contractors and agents shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, including lost profits, loss of use, property damage not caused by our negligence, or business interruption, arising out of or relating to your use of our website, our services, or the SMS program — even if advised of the possibility of such damages.

Our total aggregate liability arising from or relating to any claim shall not exceed the amount you actually paid to Rightful Air for the specific service giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability; where that is the case, the limitations above apply to the fullest extent permitted.

13.Indemnification

You agree to indemnify, defend and hold harmless Rightful Air and its owners, employees, contractors and agents from and against any claims, damages, losses, liabilities and expenses (including reasonable attorneys' fees) arising out of your breach of these Terms, your misuse of our website or services, your provision of a mobile number you were not authorized to provide, or your violation of any law or the rights of a third party.

14.Dispute Resolution

If a dispute arises, you agree to first contact Rightful Air at [email protected] or (817) 932-1400 so we can attempt to resolve it informally. Most concerns can be resolved quickly this way.

If we cannot resolve the dispute informally within 30 days, the parties agree to attempt mediation in Tarrant County, Texas before commencing litigation, except that either party may seek injunctive relief or pursue a claim in small claims court at any time.

15.Governing Law & Venue

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law principles. You agree that the exclusive venue for any action arising out of these Terms shall be the state or federal courts located in Tarrant County, Texas.

16.Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last Updated" date at the top of this page and post the revised Terms here. Material changes affecting the SMS program will be communicated to opted-in subscribers. Your continued use of our website or services after an update constitutes acceptance of the revised Terms.

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce any provision is not a waiver of that provision.

17.Contact Us

Questions about these Terms & Conditions or our SMS program? Contact us:

These Terms & Conditions are provided for informational purposes and do not constitute legal advice. Rightful Air recommends review by qualified legal counsel before publication.